Send mail to
with questions or comments about this web site.
1. What is a database software program?
2. What is the cost? Is it a one-time cost or is it priced by
3. What is the difference between Single User and Multi-User
4. What happens if I upgrade to a later version of Access?
5. What does installation cost?
6. What does support cost?
7. Can I support the program myself?
8. Can I customize the program?
9. Will BAAC, Inc. customize the program for me?
10. Are there any other hidden costs?
11. What does support include?
12. What is MS Access?
13. What is a relational database?
What is a database software program?
A software program is a program that performs certain functions to meet the needs of a business, organization or at home. The business processes within the
organization define these functions. Finance A/R and A/P is just one example. Contact management, prospect tracking, and inventory management are some
What is the cost? Is it a one-time cost or is it priced by modules?
All of our programs have a base price except Homeware and Data Backup Manager which are free; no modules need to be selected. The Full Design Versions
(as if you built the program yourself) are additional, consult the product page support pricing for the current price . Some products offer other options such as
phone / email support and website integration.
What is the difference between Single User and Multi-User (Network)?
A single user program implies that the program will reside on a single computer, sharing of the data with another computer on a network is not setup. With a
Network setup, multiple users can use the program at the same time. Any data added or changed by one user will be seen in real time by the other user(s).
Multiple user setup is included with support provided the client's computers area network.
What happens if I upgrade to a later version of Access?
BAAC will assist in the conversion of your data to the new version, BAAC usually begins to support new releases for MS Access within 12 months of the
products release data. This service is included with the annual support contract, for all others a conversion fee may apply.
What does installation cost?
The program is installed with running the installation .exe file. We can also provide the software on CD for an additional fee
What does support cost?
Support is optional and also varies by product. Support includes program updates (For non customized applications). If the user does not opt for support,
BAAC will support any needs at the then "per hour" rate. A payment is required in advance for this single instance support. We also offer one time fees for
custom modules and multi user setup. Consult the Support Pricing for each product for details.
Can I support the program myself?
This would depend on how the program is used. If simply for contact management, the answer is yes, but in the case the user should also have an
intermediate understanding of MS Access.
suggests that you purchase the first year of support to help in understanding what functions you will be
using in the program.
Can I customize the program?
Yes, the full design version must be purchased for client performed customizations. - contact us for more details.
Will BAAC, Inc. customize the program for me?
BAAC, Inc. will customize your program for you. Clients who opt for our support receive a reduced rate off our current rate per hour.
Are there any other hidden costs?
There are no hidden costs; the only fees are phone/email support & website integration options.
What does support include?
Various levels of Phone/email support are available based on a clients needs, the office is staffed from 9 AM to 5 PM Eastern standard time. In addition,
support will cover conversions of your program when upgrading to a newer version of MS Access provided the program has not been customized. Also,
provided there are no customizations, support includes program updates as they occur. Reduced rates for Website Integration, logo customizations and
importing data are also included but may be purchased as stand alone products if support is not purchased.
What is MS Access?
MS Access is Microsoft's' Relational Database application. Relational databases are described in the next question.
What is a relational database?
A relational database provides for a relationship to exist between two tables of data. You have your customer table that relates to the invoice table. The invoice
table will only contain a number that equals the customer number. This then provides a link to the customer for their specific information such as address,
phone, email, etc. By using a relational database, information need only be entered one time yet used in other functions throughout the program.
14. Do I need MS Access to run the program?
15. Do I need to know MS Access in order to get the full
benefits of the program?
16. Can I import my current data into the program?
17. Will it work in a network environment?
18. Will the membership programs create dues invoices
19. Can I broadcast email?
20. Can I broadcast fax?
21. What type of data can I enter?
22. Will the membership program manage my events?
23. Can I use MS Word mail merge features with the program?
24. What reports are included?
25. Can I create my own reports?
26. Will the program work on a MAC?
27. Can I integrate the data with my website?
28. Can I easily export data for use in other applications like MS
29. What major functions are included in the programs?
Do I need MS Access to run the program?
It is preferred that you have MS Access to run the program. However, if not you can
download a free Access Runtime
Version from our website.
Do I need to know MS Access in order to get the full benefits of the program?
No, you do not need to know MS Access in order to run the programs, however, over time you will gain an understanding of how MS Access works. In addition,
you will utilize some powerful Access tools relative to searching and sorting your data.
Can I import my current data into the program?
Yes, provided it is an acceptable electronic format (i.e., MS Excel, Dbase, etc.). This import can be members, customers, boards/committees, equipment, and
inventory. It does not include importing any past financial data. Initial Import of Data is also provided at no cost with the purchase of annual support.
Will it work in a network environment?
Yes, the program will work with either a server or PC-to-PC configuration.
AAC, Inc. assists with this setup during program installation, provided you have
opted for support or in the case of ZUD, purchased the multi-user version.
Will the membership programs create dues invoices automatically?
Yes, e-Chamber, HOA manager, SB Solutions, Spiritual Solutions and Association Manager have a function to automatically create invoices when they are due.
Can I broadcast email?
Yes, by using either a copy/paste to Outlook BCC or by utilizing the MS Word merge to email feature. You merge the document to the set of data selected in MS
Access. The merge to MS Word allows full personalization of your emails.
Can I broadcast fax?
Yes, provided you have WinFax 10.0 or greater that allows an ODBC link between WinFax and MS Access.
What type of data can I enter?
All of our programs have between 500-1000 fields for information that is configured in several tables based on functionality. Finance, Events, Inventory,
Equipment, Tasks, Boards/Committees, Job Templates, etc. each have several fields of information.
Will the membership programs manage my events?
Yes, All Membership applications have both a Major Event function (Several different fees to setup) and a Networking Event function (Single or No fee event
such as a breakfast meeting).
Can I use MS Word mail merge features with the program?
AAC, Inc. can assist customers in setting up their mail merge documents.
What reports are included?
Each program has well over 2000 reports for Finance, membership, tasks, and inventory. Our Maintenance Management program ZUD also includes many
SPC charts for tracking downtime hitters.
Can I create my own reports?
Yes, MS Access includes a Report Creation utility (often called wizard). You simply select the data source be it a table or query and the utility walks you thru step
by step. We include a link to the critical data for each user to aid in report creation.
Will the program work on a MAC?
Yes, but you must purchase a program called Virtual PC for the MAC or similar. The MAC will then run MS Access based programs.
Can I integrate the data with my website?
AAC, Inc.has the capability to automatically update any data on your website, there is an annual fee for this as space is rented on a secure FTP server to
store your data.
Can I easily export data for use in other applications like MS Excel?
Yes, many exports when you select the file types are included with our programs.
What major functions are included in the programs?
(e-Chamber/ Association Manager) includes: Finance, Members, Non-Members, Events, Inquiries, Board/Committees, Task Manager,
Inventory, and Equipment. ZUD (CMMS): Equipment, Inventory, PM/Repair Work orders, Vendors, Documentation, Production Lines.